Privacy Policy & Cookie Information

Charlotte Levy Nutrition holds some information about you. This notice explains how we use it, who we share it with, how we protect it and your rights.

For questions or further information, email contact@charlottelevynutrition.co.uk. We keep this notice under regular review.

1. What we do

Charlotte Levy Nutrition provides nutritional therapy services through personalised dietary and lifestyle advice. Our services include consultations, dietary and lifestyle analysis and, where appropriate, recommendations for biochemical testing and supplements.

We also provide group workshops, seminars and corporate wellness events. Nutritional therapy does not replace medical advice or treatment.

2. How we obtain your personal data

You may provide information when completing a nutritional therapy questionnaire, signing a terms of engagement form, attending a consultation, booking an appointment, making a payment, contacting us or subscribing to our newsletter.

This may include:

• Your name, address, contact details and next-of-kin information.
• Appointment requests, referrals and communications.
• Medical history, diet, lifestyle, supplements, medicines and test results.
• Consultation notes and personalised nutrition and lifestyle plans.
• Your GP’s contact information.
• Payment information and newsletter preferences.

We may receive test results from biochemical testing companies. With your permission, we may also receive relevant information from your GP or other healthcare providers to help coordinate your care.

3. How we use your personal data

Charlotte Levy Nutrition is the data controller for information used to provide nutritional therapy services and administer our practice.

We use information to respond to enquiries, arrange appointments, provide personalised support, maintain client records, process payments and handle complaints.

We rely on legitimate interests where appropriate to respond to enquiries and administer our practice, contract where processing is necessary to provide agreed services, and legal obligation where required by law.

Health information is special category personal data and requires an additional legal condition for processing under Article 9 of the UK GDPR.

We protect personal information in accordance with our professional duty of confidentiality and applicable UK data-protection law.

We may use or disclose information where permitted or required by law, including to address serious safeguarding concerns or comply with a court order. Processing health information in these circumstances must also meet an applicable special category condition.

We send newsletters with your consent. You can unsubscribe using the link in our emails or by contacting us. Where we rely on consent for other processing, you may withdraw it by contacting us. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

4. Who we share information with

We treat your information as confidential. Where necessary and lawful, we may share relevant information with:

• Providers supporting bookings, client records, payments, email and website services.
• Supplement suppliers and biochemical testing companies.
• Your GP or other healthcare providers, with your permission, except where disclosure without consent is legally justified.
• BANT and CNHC when handling complaints or meeting professional obligations.
• Professional advisers, regulators or public authorities.
• Anyone to whom we lawfully transfer our rights and duties under an agreement with you.

We share only information necessary for the relevant purpose. Providers processing information on our behalf must have appropriate confidentiality and data-protection arrangements.

Online bookings are made through Practice Better. Information provided through that platform is processed through its systems and is also subject to its applicable privacy information.

Where information is transferred outside the UK, applicable international-transfer requirements must be met. Contact us for information about relevant providers and safeguards.

We may use anonymised case information for professional development or service evaluation. We will seek your explicit consent before sharing case material that could identify you for professional presentations or publication.

5. Your rights

Depending on the circumstances, you have the right to:

• Obtain a copy of your personal information.
• Correct inaccurate or incomplete information.
• Ask for information to be erased.
• Ask us to restrict processing.
• Object to certain processing, including direct marketing.
• Receive certain information you provided in a portable format.
• Withdraw consent where we rely on it.

Some rights are subject to conditions and exemptions. We may need to retain certain information to meet legal obligations or establish, exercise or defend legal claims.

Requests can be made verbally or in writing. You do not need to give a reason to request access. Email contact@charlottelevynutrition.co.uk.

We respond without undue delay and normally within one calendar month. Where legally permitted, we may extend this period or request information to verify your identity or clarify your request. We will explain any applicable extension or delay.

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

6. How we protect your information

We take appropriate organisational and technical measures to protect information against unauthorised access, loss, misuse or disclosure. These include secure systems, access restricted to authorised people, appropriate device protection and encryption where appropriate.

Providers processing personal information on our behalf must be subject to appropriate contractual and security arrangements.

7. How long we keep information

Clinical records are retained for periods determined by relevant professional guidance, applicable legal requirements, insurance requirements and the need to handle complaints or legal claims.

Other information is retained only as long as necessary for its purpose, subject to applicable legal requirements.

Newsletter information is retained while you remain subscribed. After you unsubscribe, we may retain limited information to record your preference and prevent further marketing.

Contact us for details of the retention period applying to your information.

8. Website forms and cookies

Contact forms: Our contact form uses WPForms. We use your name, email address, subject and message to respond to your enquiry. Please avoid including detailed medical information in general website enquiries; we can explain the appropriate process for providing it.

Newsletters: If you subscribe, we use your name and email address to send newsletters with your consent. You can unsubscribe using the link in our emails or by contacting us.

Google reCAPTCHA: Our contact and newsletter forms use Google reCAPTCHA to protect against spam and automated abuse. When it runs, Google sets a security cookie called _GRECAPTCHA for risk analysis and processes information about your browser and interaction with the service.

See Google’s Privacy Policy and Google’s Terms of Service for further information.

You can manage cookies through your browser settings. Blocking cookies or scripts required by reCAPTCHA may prevent forms from working. You can email us instead.

External services linked from this website, including Practice Better, have their own privacy and cookie information.

9. Complaints

If you have concerns about how we use your information, email contact@charlottelevynutrition.co.uk so we can investigate and respond.

You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint or telephone 0303 123 1113.